Refund Policy
Effective date: 29 October 2026
You can try CourseGeni free before you pay, so refunds are limited to purchases that have not been used. This policy applies to all payments made to CourseGeni by Takxila for CourseGeni by TAKXILA.
When you can get a refund
| Purchase | Refund allowed if… | Time limit |
|---|---|---|
| Yearly plan (Studio, LMS Starter, LMS Growth, LMS Scale) | No course has been generated or downloaded since the purchase | 7 days from payment |
| Single Course Pack | The course has not been generated or downloaded | 7 days from payment |
| AI edit credit or generation unit top-up | None of the top-up has been used | 7 days from payment |
| Add-ons (e.g. SSO, remove branding) | The add-on has not been set up or used | 7 days from payment |
| Duplicate or wrong charge | Always refunded in full | Report within 30 days |
When refunds are not given
- After 7 days from payment.
- After any course is generated or downloaded on the plan, or any part of a top-up is used.
- For the unused part of a plan term if you stop using the Service midway.
- If your account was suspended for breaking our Terms and Conditions.
- The Free plan, as nothing is paid.
Failed payments
If money was taken but your plan was not activated, it is not a refund case: email us with the payment ID and we will either activate your plan or return the full amount.
How to request a refund
- Email support@coursegeni.com from the account Owner's email address.
- Include your workspace name, invoice number and the reason.
- We will reply within 2 working days.
How refunds are paid
- Approved refunds go back to the original payment method through Razorpay within 5–7 working days. Your bank may take a few more days to show it.
- The full amount paid, including GST, is refunded. We issue a credit note against the original GST invoice.
- Coupon discounts are not refunded as cash.
- Once refunded, the plan or top-up is removed and your account returns to the Free plan limits. Your courses are kept.
Upgrades
When you upgrade, the unused value of your current plan is credited towards the new plan. It is not paid out as cash.
Contact
support@coursegeni.com · CourseGeni by Takxila, Office No. 5010, 5th Floor, Solitaire Business Hub, Viman Nagar, Pune, Maharashtra 411014, India